LOMFORD

The phone rings at 9:47 PM. Lomford picks up.

An AI front desk for HVAC and plumbing shops. It answers every call while you're on a job or asleep, books the work, and texts you the second something is an emergency.

Hear it answer a call What missed calls cost you

Built in San Jose for South Bay trades. Setup takes one 30-minute call.

South Bay Plumbing & AirIncoming · Willow Glen caller
9:47 PM
  1. LomfordThanks for calling South Bay Plumbing & Air. I'm the AI assistant, and this call may be recorded. How can I help?
  2. CallerWater is pouring out from under my water heater. The garage is flooding.
  3. LomfordThat's an emergency, so I'm getting our on-call tech now. If you can do it safely, turn the cold water valve on top of the heater to off.
  4. Emergency · leaking water heater · transferring to on-call tech with a 10-second brief
  5. Text to owner: URGENT water heater leak, Willow Glen, caller name and callback number, call in progress
  6. Job logged with address and notes. Recording and summary saved.
Sample call, written to show how it works.

One missed call can cost more than a month of Lomford.

Most callers who hit voicemail hang up and call the next shop on Google. Put in your own numbers.

Count after-hours, weekends, and calls you can't grab on a job.

A repair visit, not a full system install.

Some calls are price shoppers. Be conservative.

Work you're likely losing each month

$4,157

Jobs lost per month
10.4
Lomford Starter plan
$297/mo
Jobs that pay for it
1

Estimate from your inputs, using 4.33 weeks per month. Your numbers will vary.

Live in a week. You never touch the software.

We build it, tune it, and watch it. You keep your number and get booked jobs.

  1. Day 1 · 30 minutes

    Tell us how your shop runs

    Services, service area, hours, what counts as an emergency, and who gets the after-hours call.

  2. Days 2 to 5

    We build your front desk

    Trained on your shop, tested on real call scenarios, and called by you before anything goes live.

  3. From then on

    Forward your calls and get back to work

    Start with after-hours, then add overflow. We review calls every week and fix anything it got wrong.

It knows the difference between a leak and a quote.

Every call gets the right next step. Anything it can't handle goes to a person.

Burst pipe, flooding, no heat with a newborn

I'm getting our on-call tech on the line right now.

Transfers to your on-call phone with a short brief. If nobody answers, it takes the details and texts you URGENT.

Gas smell or carbon monoxide alarm

Please hang up, get everyone outside, and call 911 or PG&E from there.

Safety first. It never gives repair advice, then alerts you.

AC stopped, drain's slow, tune-up

I can get that scheduled. What's the address?

Collects name, number, address, the problem, and a time window, then reads it back.

How much for a new water heater?

The tech goes over pricing before any work starts. Want me to set up a visit?

Never quotes repair prices. Only your approved service-call fee, if you want it shared.

Fremont, Gilroy, outside your area

I'm sorry, that's outside our service area.

Checks the city or ZIP against your list before booking anything.

Can I talk to a real person?

Of course, connecting you now.

Transfers right away. No arguing, no phone tree.

Flat monthly price. Month to month.

No contract, no setup fee, and you keep your number. The per-job fee only counts real new work, and it's capped.

3 founding spots

Founding shop

For our first three South Bay shops, in exchange for feedback and a testimonial.

$197/month

$0 setup · no per-job fee

  • Everything in Growth
  • Direct line to the founder
  • Price locked while you stay
Claim a founding spot

Starter

Cover the calls you miss after hours and on jobs.

$297/month

$0 setup · $15 per booked job, max $300/mo

  • After-hours and overflow answering
  • Emergency transfer and text alerts
  • Missed-call text-back in 60 seconds
Start with Starter

Growth

Every call answered, every job booked, every quote chased.

$497/month

$0 setup · $15 per booked job, max $300/mo

  • 24/7 answering and calendar booking
  • Follow-up texts on open estimates
  • Weekly report: calls, bookings, revenue
Talk about Growth

Two booked jobs in your first 30 days, or your next month is free. If it doesn't make you money, you shouldn't pay for it.

Questions owners ask

Will my customers know it's AI?

Yes. It says so in the first sentence, along with the recording notice California requires. It sounds natural, keeps answers short, and hands off to a person the moment anyone asks.

Do I have to change my phone number?

No. You forward calls from your existing number, usually after hours first. Turn forwarding off any time and your phone works exactly like before.

Where do the bookings go?

Into your calendar, with a text to you for every job. Tell us what scheduling software you use and we'll set it up around how you already work.

What if it gets something wrong?

We review calls every week and fix what it missed. Anything it can't handle goes to your on-call person, or it takes a message and texts you right away.

Can I cancel?

Any time, with no cancellation fee. It's month to month with no annual contract, and the guarantee covers your first 30 days. Your number stays yours the whole time, because we never port it: you just turn call forwarding off.

What counts as a booked job?

New work Lomford put on your calendar. Spam and robocalls, calls about a job that's already scheduled, and cancellations never count. Every charged job is listed in your weekly report, and the fee stops at $300 a month.

Talk to the founder. Get a live demo.

(408) 569-2939Call or text Solomon. Public AI demo line coming soon.
solomon@lomford.comEmail the founder, reply same day